335bet Privacy Policy

When you register, verify, deposit, withdraw, or otherwise interact with 335bet, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and national identification details provided during account registration or KYC verification.
• Contact data: email address, mobile phone number, and residential address including city, district, and postcode.
• Financial data: payment method details (e.g., bKash mobile number, Nagad account, Rocket wallet ID, Upay ID, Visa or Mastercard details), transaction amounts, deposit and withdrawal history.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, and clickstream data collected automatically when you use the platform.
• Usage data: game activity, betting history, bonus participation records, and account preferences.
• Communications data: records of your interactions with our customer support team, including chat logs and email correspondence.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person below this age, we will delete it promptly.

335bet processes your personal data for the following specific purposes:

• Account management: to create, maintain, and secure your player account, and to verify your identity in accordance with our KYC obligations.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment providers, and to detect and prevent fraudulent transactions.
• Service delivery: to make our casino games, sports betting markets, and promotional offers available to you and to personalise your experience where you have consented.
• Responsible gaming: to monitor account activity for signs of problem gambling and to apply player-protection tools including deposit limits, cooling-off periods, and self-exclusion at your request.
• Legal compliance: to meet our obligations under applicable anti-money laundering rules, fraud-prevention requirements, and any regulatory or law-enforcement requests.
• Platform improvement: to analyse usage patterns, identify technical issues, and develop new features that improve the player experience.
• Customer support: to respond to your queries, complaints, and account-related requests efficiently.

335bet does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Payment processors: we share the minimum data required to complete transactions with bKash, Nagad, Rocket, Upay, and card network operators. These parties act as independent data controllers under their own privacy policies.
• Identity verification partners: to fulfil KYC obligations, we may share identity documents with specialist verification service providers who are contractually bound to treat your data with equivalent protections.
• Technology providers: game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Ezugi may receive session and wagering data necessary to operate their games. These providers are prohibited from using your data for any other purpose.
• Legal and regulatory bodies: we will disclose personal data where required to do so by law, court order, or the lawful request of a competent authority. We will notify you of any such disclosure where legally permitted.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, which will be required to honour this Privacy Policy.

In all cases, data sharing is governed by contractual safeguards that require recipients to maintain at least the same level of protection described in this Policy.

335bet uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. The types of cookies we use include:

• Essential cookies: required for the platform to function, including session authentication, load balancing, and fraud-prevention checks. These cannot be disabled without affecting platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate the site, which pages are most visited, and where technical errors occur. This data is aggregated and cannot identify you individually.
• Preference cookies: used to remember settings such as your preferred language, game category, or display preferences between sessions.

You may manage or delete cookies through your browser settings. Please be aware that disabling certain cookies may impact the functionality of some platform features. 335bet does not use cookies to serve third-party advertising on external websites.

335bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: retained for the full duration of the player's account and for a period of five years after account closure, to satisfy anti-money laundering and regulatory retention obligations.
• Transaction records: financial records including deposit and withdrawal history are retained for a minimum of five years from the date of each transaction.
• KYC documents: identity and address verification documents are retained for five years following account closure or the last transaction, whichever is later.
• Support communications: customer support records are retained for two years from the date of the final communication in each case.
• Technical and usage data: anonymised analytics data may be retained for up to three years for platform improvement purposes.

When the applicable retention period expires, data is securely deleted or irreversibly anonymised.

335bet employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access to personal data is restricted to 335bet personnel and authorised partners who require it to perform their duties, and is governed by strict access-control policies.
• Our systems are monitored continuously for suspicious activity, and automated alerts are triggered when anomalous access patterns are detected.
• Passwords and sensitive authentication tokens are stored in hashed form and are never stored or transmitted in plaintext.
• We conduct periodic security reviews and assessments to identify and remediate vulnerabilities in our infrastructure.

While 335bet takes every reasonable precaution, no internet transmission is entirely risk-free. We encourage players to use strong, unique passwords and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

As a 335bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• 👁️
  Right of AccessYou may request a copy of the personal data we hold about you at any time. We will respond within 30 days of receiving a verified request.
• ✏️
  Right to RectificationIf any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• 🗑️
  Right to ErasureYou may request deletion of your personal data where it is no longer needed for its original purpose, subject to our legal retention obligations.
• ⏸️
  Right to RestrictionYou may ask us to restrict the processing of your data while a query or complaint is being resolved.
• 📦
  Right to PortabilityWhere technically feasible, you may request that we provide your data in a structured, machine-readable format.
• 🚫
  Right to ObjectYou may object to processing based on legitimate interests, including profiling for marketing or personalisation purposes.

335bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the updated Policy will be published on this page with a revised "Last updated" date. Continued use of the platform following publication of changes constitutes your acceptance of the revised Policy.

We recommend reviewing this page periodically. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your data is handled, please contact our dedicated data support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: within 2 business days for privacy-related queries
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

For full details on your rights as a player, please also review our Terms & Conditions and Responsible Gaming pages.